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Privacy Policy
1. Who we are
24HR Autos LLC, doing business as Your Setters (including "Your Setters Toyota") ("we", "us"), helps you buy a vehicle by working with partner dealerships and lenders. This policy explains what information we collect, how we use it and what rights you have when you fill out our forms, message us, call us or use our website. Contact: yoursetters@gmail.com · (786) 822-4125.
2. Information we collect
- Information you give us: name, phone number, email, city or state, the vehicle you are interested in, how you plan to pay, your trade-in, and basic information about your ability to buy, such as whether you have a driver's license, a bank account or stable employment. Our forms do not ask for bank account or card numbers, or your Social Security number.
- Your conversations with us: text, WhatsApp and social media messages, and calls, including their recordings and transcripts (see section 4).
- From our ads: when you fill out a Meta (Facebook or Instagram) lead form, we receive what you entered, the date, the ad it came from and the text of the consent notice you saw when you submitted it.
- From our website: cookies and measurement tools such as Meta Pixel and Google Analytics (see section 11).
3. How we use it
- To contact you, answer your inquiry and help you find and buy a vehicle.
- To schedule appointments and visits with partner dealerships, and remind you of them.
- To follow up on your inquiry.
- To send you offers and promotions, only if you authorized it (see section 5).
- To keep proof of your consent and your opt-outs, so we honor them.
- To improve our service, including reviewing conversations for quality.
- To comply with the law and protect our rights.
4. AI assistant and call recording
Part of our service, by phone and by message, is provided by a virtual assistant powered by artificial intelligence. It never pretends to be a person: if you ask, it tells you right away that it is a virtual assistant. Calls handled by the assistant are recorded and transcribed, and this is announced at the start of each call. If you do not want to be recorded, you can say so, hang up or write to us, and we will help you another way.
The assistant does not make credit decisions or set prices: a member of our team, the dealership or the lender does. Recordings and transcripts are used to handle your inquiry, remember what we discussed and improve the service.
5. Calls and text messages
- About your inquiry: we call or text you when you contacted us, when you asked us to, or about an appointment you scheduled.
- Marketing: marketing calls and texts, including those made using automatic dialing systems or artificial or prerecorded voice, are sent only if you gave written consent, for example by submitting a form that shows the consent notice (electronic signature). Giving that consent is not a condition of purchasing any product or service.
- To stop them: reply STOP to any message, tell the assistant not to call you again, or email yoursetters@gmail.com. Reply HELP for help. Message frequency varies, and message and data rates may apply.
- Hours: we respect the calling hours and limits allowed by law.
Details of the text-messaging program are in our Terms of Service.
6. Who we share your information with
- The dealership and the lender involved in the purchase you requested, only to handle that purchase.
- Vendors that work on our behalf, which may use your data only to provide their service to us:
- Operation of the AI assistant.
- Artificial intelligence (writing the replies).
- Telephony, text messaging, the assistant's voice and call recording.
- CRM (customer management).
- Advertising platforms (lead forms).
- Website analytics.
- Authorities, when required by law.
We do not sell your personal information. We do not share your mobile phone number with third parties or affiliates for their own marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third party, except with the vendors that help us send the messages.
7. How long we keep it
| Data | Kept for |
|---|---|
| Call recordings and transcripts; conversation history | As long as needed to handle your inquiry and maintain service quality. We delete them if you ask, except where the law requires us to keep them. |
| Contact details and your inquiry | While you are interested in our services. We delete them if you ask, except where the law requires us to keep them. |
| Proof of your consent and your opt-outs (STOP) | 5 years, so we can show we honored them |
8. Security
We use reasonable technical and organizational measures to protect your information: encrypted connections, restricted access and vendors with security controls. No system is perfect, but we work to prevent unauthorized access, loss and misuse.
9. Your rights
You can ask us for a copy of your data, to correct it, to delete it or to stop contacting you. Email yoursetters@gmail.com and we will respond within 30 days.
If you ask us to delete your data, we will keep only the proof of your consent and your opt-out, so we never contact you again. To stop text messages, reply STOP at any time.
10. Children
Our services are for people 18 and older. We do not knowingly collect information from minors.
11. Cookies and similar technologies
Our website may use cookies and tools such as Meta Pixel or Google Analytics to measure visits and ad performance. You can turn off cookies in your browser settings.
12. Third-party links
Our messages or website may include links to third-party sites, such as dealerships or lenders, which have their own privacy policies. We are not responsible for them.
13. Changes to this policy
If we change this policy, we will post the new version on this page with its date. If a change affects how we use your phone number, we will ask for new consent where the law requires it.
14. Contact
24HR Autos LLC (Your Setters) · Miami, Florida · yoursetters@gmail.com · (786) 822-4125
Terms of Service
1. Acceptance
These terms govern the use of our website, forms, phone lines and text-messaging program, offered by 24HR Autos LLC doing business as Your Setters ("we", "us"). By using them, you accept these terms and our Privacy Policy.
2. What we do
We advise you and guide you through buying a vehicle with partner dealerships and lenders. We are not a lender and we do not approve credit. Price, availability, rates and financing approval are decided by the dealership or the lender.
Information in our ads, on our website and in our conversations is for guidance and may change without notice. None of it is a binding offer until you sign the purchase documents with the dealership.
3. AI assistant
Part of our service is provided by a virtual assistant powered by artificial intelligence, which never pretends to be a person. It can make mistakes: prices, inventory and terms are always confirmed by a member of our team or by the dealership. The assistant does not give legal, tax or financial advice. Calls handled by the assistant are recorded and transcribed, and this is announced at the start of each call.
4. Text-messaging program (SMS)
- Program name: Your Setters (24HR Autos LLC).
- What you will receive: replies to your inquiry, follow-up, appointment reminders and, if you authorized it, information and offers about vehicles.
- How you opt in: by messaging us, asking us to contact you, or submitting a form that shows the consent notice. It is not a condition of any purchase.
- Frequency: varies with your inquiry.
- Cost: message and data rates from your carrier may apply.
- To cancel: reply STOP at any time. We will send one message confirming the opt-out and you will receive no more. To opt back in, reply START.
- Help: reply HELP or contact yoursetters@gmail.com · (786) 822-4125.
- Carriers: carriers are not liable for delayed or undelivered messages.
- Privacy: your number and your consent are handled under our Privacy Policy. They are not shared with third parties for their marketing.
5. Calls
If you give us written consent, we may call you for marketing purposes, including with automatic dialing systems or artificial or prerecorded voice. You can revoke it at any time: say so during the call, reply STOP to a message or email us. Calls you request, or calls about your inquiry, do not require that consent.
6. Use of the website
You may not use the website or our phone lines for unlawful purposes, to submit false information or someone else's information, or to interfere with their operation. The text, images and marks on the website belong to 24HR Autos LLC or their owners. Vehicle manufacturers' trademarks belong to their respective owners.
7. Limitation of liability
The website and information are provided "as is". To the extent permitted by law, 24HR Autos LLC is not liable for indirect damages arising from use of the website, from guidance information, or from decisions of third parties such as dealerships or lenders.
8. Governing law
These terms are governed by the laws of the State of Florida and applicable U.S. federal law. Any dispute will be resolved in the courts of Miami-Dade County, Florida.
9. Changes
We may update these terms. We will post the new version on this page with its date.
10. Contact
24HR Autos LLC (Your Setters) · Miami, Florida · yoursetters@gmail.com · (786) 822-4125